CALL CENTER SYSTEM UPGRADE
CALL CENTER SYSTEM PRO

RingCentral Contact Center, ranking second in our top picks for call center phone systems, is the ideal solution for those who want a platform equipped with unified communications (UC) tools.

CALL CENTER SYSTEM PRO

It features the power dialer in its Pro plan, which only costs $39 per agent, monthly. Consider other best call center phone systems like Freshdesk for a more affordable solution.

CALL CENTER SYSTEM UPGRADE

However, note that you must upgrade to CloudTalk’s Expert subscription plan, priced at $50 per user, per month, to unlock the outbound dialer features.

It features an automatic outbound caller ID that sets your caller ID according to the call destination country, meaning your clients will see a familiar local phone number instead of an international one. For one, it has caller-based routing, which intelligently distributes calls based on the customer’s phone number and predefined rules. For existing customers you want to stay connected to, the local numbers help you avoid the high costs of international calling.ĬloudTalk is equipped with various call center features that make managing communications with international clients easier. Using local phone numbers improves the likelihood of leads answering your calls since the numbers are familiar to them. It offers local phone numbers in over 160 countries.

Freshdesk Contact Center: Ideal for budget-conscious teams wanting to manage phone calls efficientlyīest Call Center Phone Systems at a GlanceĬloudTalk is the best among the call center phone systems we evaluated, allowing businesses to set up and maintain global customer service operations.

Talkdesk: Best for companies offering 24/7 customer service.

8×8 Contact Center: Solid choice for overseeing call center activities.

Nextiva Contact Center: Top pick for teams evaluating customer conversations.

RingCentral Contact Center: Ideal for companies improving agent and customer communications.CloudTalk: Best for businesses strengthening their global presence.Additionally, they integrate with various third-party business tools and allow companies to add calling capabilities to their existing tech stack.īased on our research and evaluation, the best call center phone systems are as follows: They feature different outbound dialing modes, helping teams be more efficient in customer outreach. The best call center phone systems offer robust call management capabilities: automatic call distribution (ACD), interactive voice response (IVR) systems, and call queues.

Call center system